Return Policy

Last updated: July 21, 2026.

Start a request

Contact support before returning an item. Include the order number, item, reason for the request and photographs for damage, missing parts or an incorrect product. We will confirm eligibility and provide the correct return instructions.

Item condition

Unless consumer law requires otherwise, returned items must be complete and in the condition received. Training equipment that is damaged through misuse, altered or returned without included parts may not qualify for a refund.

Damaged, incorrect or incomplete orders

Report these issues promptly with clear photographs of the product and packaging. Do not discard packaging until support confirms the next step.

Refunds

Approved refunds are sent to the original payment method after the returned item or documented issue is reviewed. Bank or payment-provider posting time is outside our control. This policy does not limit mandatory consumer rights that apply to an order.