Gildedarc.com
FAQ
How do I find the right product?
Start with the four focus areas in the shop, then compare the product format, intended movement and the photographs on each product page.
Can I check out without an account?
Available checkout options are shown during checkout. Creating an account makes it easier to review orders and saved addresses.
Where can I see shipping costs?
Enter the delivery address at checkout. Available methods and costs appear before payment; if no method appears, delivery is not available for that address.
How do I track an order?
Use the Order Tracking page with the order number and billing email, or sign in and open Orders in My Account.
Can I change or cancel an order?
Contact support as soon as possible with the order number. A change is not guaranteed once processing or dispatch has started.
How do I request a return?
Contact support before sending anything back. Include the order number, item, reason and photographs where relevant so eligibility and return instructions can be confirmed.
How should I use training equipment safely?
Inspect equipment before use, follow the supplied instructions, start conservatively and stop if you feel pain, numbness or loss of control.